Please choose the category your question relates to from the menu below.
- Resources/ Discussions
- Policies & Payments
How do I reset my password?
Once you have signed in, you can change your password by clicking on your name in the top right hand corner of the menu bar. From here simply choose 'Change password' to proceed.
How do I change my privacy settings?
Change your privacy settings.
How do I stop people from viewing my profile?
Change your privacy settings.
What are the benefits of membership?
As a member of Cambridge English Teacher, you will receive a wide range of benefits. Find out more about the benefits of becoming a member today.
Can I become a member without buying a course?
Membership includes a free course of your choice. However, you do not have to take this course if you don't want to.
When does my membership expire?
Membership of Cambridge English Teacher lasts for one year from the date you buy it. If you renew it, an additional year will be added on. Check when your membership expires.
How do I delete my account?
We are sure that you will really enjoy experiencing the benefits of being part of Cambridge English Teacher. However, if for some reason you are not happy then please contact our Helpdesk who will be happy to discuss any concerns you might have. If your issue cannot be resolved and you still wish to delete your user account, then you can request this by emailing firstname.lastname@example.org.
Can I buy a course without paying for membership?
Yes. Membership includes a free course. However, you don’t have to be a member to take a course. Anyone who registers is able to take a course.
What level of English do I need to be able to do the courses?
Please see the course descriptions to find out the level required for each course.
How do I find out my English level?
Have a look at the CEFR can-do statements. You can also take a quick, free online test to give you an idea of your English level and tell you which Cambridge English exam might be the most appropriate for you – take the test now.
My course is 'inactive' but I haven't completed it yet. Do I need to buy it again?
If you do not complete a course within 12 months it will become inactive. If you still need to complete the course after 12 months you will have to buy it again. See below for more information about how to extend your course.
How long will my course be active for?
The courses you buy, and the course you get included free with your membership will be active for 12 months, with the exception of: How to teach Cambridge English: Advanced (CAE) and How to teach Cambridge English: First (FCE). If you cannot remember when you bought them check your orders here.
Can I extend my course?
If you can't finish your course before it expires, you can extend it for a small extra fee. However, if you allow the course to completely expire without extending it, the only way to get it back would be to buy it again.
You can renew your course up to a month before it ends, and up to a week after it expires. You will receive emails to remind you about this, and you can follow the link in the email. Or you can go to the course details page and click on the "Renew" button. (This button will say "Open" if it is not within a month of ending, or "Buy" if it has already expired).
If you are not able to pay with a credit card, contact email@example.com for help with other types of payment.
What is a learner journal?
A learner journal is your personal learning diary, where you keep notes and reports from your Cambridge English Teacher courses. It is private and only you can see it, unless you show it to someone else. Access your learner journal.
Is my learner journal separate from the courses?
Completing a learner journal is an important part of all the courses. You can continue to access your learner journal after you have finished your course.
Can I take two or more courses at the same time?
Yes. But don't forget - you only have twelve months to complete your course.
Can I still access my learner journal when my course has expired?
Yes. Your learner journal is stored in your profile; it is separate from your courses.
What is a webinar?
A webinar is a presentation, lecture or seminar delivered online (a seminar on the web). You click on a link to join, and then you can hear the presenter, see their slides, and ask questions or make comments in a chat box.
Usually, there are one or two presenters using microphones and showing slides, webpages, and other resources. We don’t usually use webcams because video can make it very slow for people who don’t have a fast internet connection. We don’t generally allow participants to speak for the same reason. You can ask questions, make comments, or get help using the chat box.
The tool that we use is called Adobe Connect. If you haven't joined a webinar before, you'll need to register on our Adobe Connect platform. When you receive the joining link, you'll just need to sign in to Adobe Connect. Please note that the login for Adobe will be different to your account on Cambridge English Teacher.
How do I sign up for a webinar?
Sign up for a webinar now. When you’ve found a webinar you’d like to attend, you can register by either clicking on the title of the webinar and then on the ‘register interest’ button, or by hovering over the title of your chosen webinar and clicking on the ‘Interested’ button.
When and how will I receive the details of how to join the webinar?
You need to register for a webinar in advance to be able to join the live event. To do this:
- Sign in.
- Visit the Webinar Details page (click the webinar name).
- Take a note of the date and time when the webinar will take place.
- Click Register Interest.
You will not get a confirmation email straight away.
Between the time of registering and the date of the webinar, you will receive an email from Adobe Connect, which the software we use to deliver webinars.
- In the email from Adobe Connect, click the link.
- You will need to register or sign in to an account with Adobe Connect (free).
If you experience any problems with joining the webinar, please email us at Webinars@CamEngTeacher.zendesk.com and let us know you're experiencing difficulties when trying to join the live session.
Why can't I register for my chosen webinar?
You need to be a Member to register for a webinar. Join now.
What equipment do I need to join?
All you need is a computer with headphones or speakers, and an internet connection. It is a good idea to try the headphones or speakers before the webinar - just go to any internet site that has sound or video, and check that you can hear. Speakers are adequate, but headphones are usually better for sound quality.
Do I need a microphone or webcam?
No. Only the host and presenter(s) will speak or show video. You can ask questions or make comments using the chat area instead.
Will I be able to see who else is attending?
You can always contact and chat to the host, presenter(s) and moderators, and the host or presenter will refer to any questions or comments they are discussing.
You are also usually able to see all the comments of the other participants. However, this can depend on the type of webinar, the size of the audience etc. If there is a very large audience it can become too distracting for the participants and the presenter and we may choose to hide comments.
How can I contribute during the webinar?
You can ask questions or make comments in the chat box.
The presenter may answer urgent questions during the webinar, but there will also be a dedicated Question and Answer session at the end of the webinar, when one of the moderators will collect all the questions and summarise or group them for the presenter to answer.
If you are having a problem with your own audio for any reason, please write in the same chat box so a moderator can help you. In the unlikely event that there is an audio problem affecting everyone, we will let you know and pause the webinar.
Can I join the webinar after it has started?
Yes, you can join at any time when the webinar is in session. If you have a problem with your internet connection, or have to leave for any reason, you can also re-join. Just use the same link.
If you miss the introduction, and need help, just send a chat message to let the host know.
How can I get help during the webinar?
You can ask for help using the same chat box you would normally use. One of the moderators will reply to you.
If you find the volume too loud or too soft let us know, but please bear in mind that others may be having the opposite problem. We try and maintain a moderate volume that suits everyone as much as possible. Our presenters are joining us from their own locations, all over the world. This allows us to host a variety of great presenters, but it does mean that the volume may fluctuate a little.
Can I get a certificate for attending the webinar?
Yes; you will be emailed a link to download a certificate of attendance within a week of the webinar taking place. We will send these automatically based on our records of attendance for participants who attended for more than 30 minutes.
Can I watch the webinar again after it has finished?
Recordings of webinars are made available in the Webinar Replays section of Cambridge English Teacher within a week of the webinar taking place for you to watch or download. You need to be a registered Member to watch a recording.
Can I get a certificate for watching the recording?
Unfortunately, we are unable to provide certificates for viewing the recording. This is because we issue certificates of "attendance" and therefore need to check the email address and the time online. We can check individual attendance for live webinars and we do this to determine who should receive a certificate, but we are unable to do this for recording viewings or downloads.
How can I discuss the topic further?
You can go to the webinar event page, the same place you registered your interest to continue the conversation.
Can I use the discussion forums if I am not a member?
If you have not joined Cambridge English Teacher you can only read the discussions. Guests and Members have full use of the discussions. Join Cambridge English Teacher.
Why can't I create a discussion in a forum?
Forum discussions focus on the issues raised in the webinars and articles and as such are created by the moderators. You can also take part in discussions related to the courses you are taking. If you want to discuss a specific issue you can do this through email discussions with your contacts.
How do I 'report' a comment in a forum?
If you think a comment in a discussion forum is inappropriate click on the 'report abuse' button next to the post you want to report and let us know about it.
How do I get a new end-of-course certificate?
You can generate your end-of-course certificate only once. However you can print it as many times as you need. Your certificate will be available in your profile to download once you have completed the course requirements. The requirement for a certificate is 80% completion.
How do I get a webinar certificate?
You will be emailed a link to your certificate within a week of a the webinar. We send this automatically based on attendance reports for each webinar for participants who attended for more than 30 minutes.
What does the certificate look like?
Is the certificate internationally recognised?
Although the Cambridge English name will be recognised around the world, it is unlikely that employers or other institutions will accept the certificate in the same way as they would accept a qualification certificate. We do not validate or protect the certificates on Cambridge English Teacher with the same level of security as exam certificates. This keeps our prices low, but it also means they don't offer the same level of proof.
Can you send me the certificate?
To keep our prices low, we only offer a digital certificate which you can print yourself.
What do I do if the certificate link doesn't work?
If the link doesn't open from your email, try copying the link into your browser instead. Also check that your copy of Adobe Reader is up to date so that you can access and print the certificate.
What if I don't receive the email?
If you attended the webinar and you don't receive a certificate by email within a week, first check your spam folders. Please also check the forum for the webinar in case we have notified you of any delay (this is unusual). If you still haven't received it, you can contact firstname.lastname@example.org. We can verify your attendance and send another certificate by email.
What are the best internet browsers (e.g. Internet Explorer 9, Safari 5 etc.) for Cambridge English Teacher?
Cambridge English Teacher works best with Chrome 12, Firefox 5, Safari 4 and Internet Explorer 8 and an internet connectivity of 1000 Kbps or faster. See the full technical requirements.
Have you cleared your cache?
On occasion, browsers do not behave as expected. In the event of encountering an error, we would ask that you clear your browser's cache and check whether the issues persists. If it does, please contact the helpdesk email@example.com with an accompanying screen shot to enable the team to investigate further.
What do I do / who can I contact if I have a technical problem with part of the course (e.g. a video doesn't play)?
Please check our technical requirements. If you can’t find the answer then please contact us.
Where can I find your terms and conditions?
Read our terms and conditions.
If you can't find the answer to your question then please contact our Helpdesk.
Refunds, payments, discounts
How do I get a refund?
Please see our refund policy.
My card payment was processed twice, what do I do?
Please contact firstname.lastname@example.org to discuss.
I don't have a credit card. How can I pay?
Please email email@example.com. They will be able to help you with alternative ways to pay.
Do you offer any discounts on courses?
Members receive one free course and a 20% discount on further courses.
Can I buy multiple courses for teachers in my school/college/university?
Yes. If you purchase Institutional Membership you can choose which courses you wish to offer your teachers. The first course (one for each teacher) is included with your membership.
I want to cancel my membership before it expires. Can I get a refund?
Please see our refund policy.
If you need to contact us for anything else, please email us on:
firstname.lastname@example.org for queries about your account, technical issues or difficulty using the site.
email@example.com for queries about activation codes (CELTA & delta candidates) and any general queries accessing the site.
firstname.lastname@example.org for queries related to Institutional Membership (including pricing and renewals).
email@example.com for queries related webinar problems (including certificates).